RETURN POLICY
At Luckylit, your satisfaction is our top priority.
30-Day Return Policy
We offer a 30-day return or exchange policy from the date you receive your order.
15-Day Satisfaction Guarantee
We are committed to ensuring you enjoy every moment with us. If you're not satisfied with your purchase, you can return it within 15 days for a refund.
How do I return an item?
To initiate a return, please email us at return@luckylit.com:
- We'll respond within 24-48 hours with the return address.
- Items must be unused and in their original packaging for a refund or exchange.
- Once we receive the item, refunds will be processed within 1-2 days.
- Refunds are issued via credit card or PayPal. Please allow up to 5 business days for credit card refunds to reflect in your bank account.
- Notify us within 30 days of receipt to minimize the risk of lost packages.
Is there a return shipping fee?
Yes, you are responsible for the return shipping cost. We recommend using a trackable shipping service for a smooth return experience.
Can I cancel my order?
If you accidentally placed an order or have changed your mind, please inform us immediately. If the order hasn't been shipped, we'll cancel it and issue a full refund.
Have more questions?
Feel free to email us at info@luckylit.com for further assistance.